FAQs
Logging in for the first time
The first time you log in you will need to use the Username and Password provided by our Customer Services team along with a PIN.
Your username and password will be sent to your registered email address. Your PIN will be provided separately, usually by a Customer Services representative.
Your password is temporary and will only last for 24 hours. If you attempt to login after this period has expired, you will have to reset your password (see section below on resetting your password)
Unless told otherwise your default PIN will be 0000, however upon first login you will be prompted to change both your password and your pin to something more memorable.
As soon as you have completed these steps you’ll then be greeted with your home screen.
If at this point there are any issues, please contact the Helpdesk
Phone: +44 (0) 1244 657 321
Locked out of account?
If you attempt to log into ID3Global using the incorrect password too many times your account will become locked.
Your account will automatically unlock after 30 minutes when you may try again.
If you click the “Forgot Password?” button, this will also unlock your account.
Click here to reset your account due to a forgotten password
If you find yourself locked out permanently from your user account please contact the Helpdesk
Phone: +44 (0) 1244 657 321
Temporary PW has expired
Resetting a password
Should you have forgotten your password, or it has expired, simply visit the ID3Global home page and click the Forgotten Password link.
You will then need to enter your account name and a temporary password will be sent to your registered email address.
If you don’t receive the password reset email, please check the following:
Your spam folder in your inbox for the reset email
That you are using the correct account name. Whilst we try to replicate your account name with your email address, this is not always possible. The correct account name will be in the original email you were sent with your login details.
Your password is temporary and will only last for 24 hours. If you attempt to login after this period has expired, you will have to reset your password again.
If you continue to have problems logging in, please contact the Helpdesk
Phone: +44 (0) 1244 657 321
PIN requests
If you need your PIN resetting, please contact the Helpdesk
Phone: +44 (0) 1244 657 321
Creating a User Account
To set up access to the administration site or user portal an Account will need to be set up. This is done via the Accounts tile on the login screen.
Once in the Accounts section there is an Add Icon located near the top left side of the screen.
The following box will appear which will ask for:
Name – Enter who the account belongs to e.g. John Smith
Username* – enter what username the user is to have e.g. JSmith (if the full username is to be JSmith@gbgplc.com then only the first part is needed)
Email – enter the user’s email
PIN – This is the Personal Identification Number that is used as a security aid when changing the password or for enhanced security
Password Expiry
*The domain will automatically be attached to the username entered e.g.JSmith@gbgplc.com
Once the next Button is clicked an option will appear for what kind of account needs to be made, the following can be selected by clicking on the slider:
User Role – Access to process checks via the data entry site
Administrator Role – Access to set up, edit and view Accounts, Licence Profiles, Reports and Settings
Once Done is clicked then ID3global will create the account and at the same time a message will appear confirming that the account has
Password Policies
In order to set the password policy first of all the Settings tile will need to be selected
Once within the settings the Password Policies tab will need to be selected
Within the Password Policies tab the password strength can be set along with inactivity and password changes frequency
Once the change(s) have been made then click Update to save the changes.